FAQ
What is your return policy?
We want you and your pet to be happy with your purchase. If you are not satisfied with your order, you can return the product within 30 days of the purchase date. Please note that the product must be in its original condition and packaging. Please contact us at sales.snoutshop.co.za for more information.
How long will it take to get my order?
We strive to process and ship all orders within 3-5 business days. Shipping times vary depending on your location and the shipping option you select at checkout. Standard shipping usually takes 3-5 business days.
If we need to fetch it from our suppliers, please be patient for 8-12 business days. Thank you for your understanding and for being part of our pack! 🐾
What are the payment options?
We accept all major credit cards. We also accept payment through EFT. Your payment information is securely stored and encrypted to protect your privacy.
How do you protect my data?
We take data privacy and security very seriously. We use industry-standard encryption technology to protect your personal and payment information. We also follow best practices for data storage and retention, and we will never share or sell your data to third parties.